Refund Policy
This Refund Policy forms part of the iguard.one Terms of Serviceand applies to all purchases of iguard.one's Services made directly through our website or via authorised app stores. It applies to all customers worldwide. Additional provisions applicable to customers in specific regions are set out in Section 9 (Region-Specific Provisions).
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for the first subscription purchased directly through our website. If you request a refund within 30 days of that purchase, we will refund the full amount paid, without deduction for the period during which you used the Services.
The guarantee applies to first-time purchases only and may be used once per customer. Renewals, upgrades, and add-ons may be refunded if requested within 7 days of the charge date.
Who Processes Your Refund
Purchases made directly on our website are processed by Paddle.com Market Limited, which acts as the merchant of record. Where a refund is approved, it is issued by Paddle to the original payment method. Your purchase is also subject to Paddle's buyer terms; nothing in this Policy limits any right you have under those terms or under applicable law.
How to Request a Refund
To request a refund, contact our Support Team at support@iguard.one or via live chat, including your account email address, the order number or transaction ID, and the purchase date. You may also cancel auto-renewal at any time from your account dashboard; cancelling auto-renewal on its own is not a refund request.
Refund requests must be submitted within the applicable period set out in Section 1.
Processing Time
- •We review refund requests and respond within 5 business days.
- •Approved refunds are processed within 10 business days of approval.
- •Funds are returned to the original payment method.
- •Your bank or payment provider may require additional time for the funds to appear on your statement.
Payments Made in Cryptocurrency
Where payment was made in cryptocurrency, the refund is issued in the equivalent amount calculated at the exchange rate applicable on the date the refund is processed. Because exchange rates fluctuate, the amount you receive may differ from the amount originally paid in the relevant cryptocurrency. Refunds are made to the wallet address from which payment was received unless that is not technically possible.
Purchases Through Third Parties
If you purchased your subscription through the Apple App Store, Google Play, or another authorised reseller, refund requests must be made directly to that platform in accordance with its own terms. iguard.one cannot issue or modify refunds for such purchases.
When a Refund May Be Declined
A refund may be declined where:
- •the request is submitted after the applicable refund period has expired;
- •the account has been used in breach of our Terms of Service or Acceptable Use Policy;
- •the money-back guarantee has already been used by the same customer, including through a different account;
- •the request forms part of a pattern of repeated purchase-and-refund activity indicating abuse of this Policy.
These limitations do not affect any statutory rights you have as a consumer, including those set out in Section 9.
Cancellation After the Guarantee Period
For annual or multi-year subscriptions cancelled after the 30-day guarantee period has expired, iguard.one may, at its sole discretion, provide a pro-rated refund for the unused period. This is a voluntary gesture and does not constitute a contractual obligation, and it does not affect any statutory right you may have.
Region-Specific Provisions
The provisions in this Section apply to customers in the regions specified and prevail over conflicting provisions elsewhere in this Policy in respect of such customers.
9.1 European Economic Area and United Kingdom
If you are a consumer resident in the European Union, the European Economic Area, or the United Kingdom, you have a statutory right to withdraw from your purchase within 14 days, without giving any reason. This right exists independently of, and in addition to, the money-back guarantee set out in Section 1.
Where you have expressly requested that we begin providing the Services before the end of the withdrawal period and have acknowledged that you will lose your right of withdrawal once the Services have been fully performed, you may still withdraw within the 14-day period, but we may charge a proportionate amount for the Services provided up to the point of withdrawal.
Where the money-back guarantee produces a more favourable outcome for you than the statutory right of withdrawal, we will apply the money-back guarantee. To withdraw, it is sufficient to send us a clear statement to that effect at support@iguard.one before the period expires.
9.2 United Arab Emirates
Where you are a customer in the United Arab Emirates, this Policy applies together with any mandatory consumer protection rights available to you under UAE law. A refund may be declined where the account has been used in violation of UAE law, in accordance with Section 13.1 of our Terms of Service.
Payment Disputes and Chargebacks
If you are dissatisfied with a charge, please contact us before initiating a chargeback or payment dispute. Most issues can be resolved directly and more quickly. Where a chargeback is initiated, we may suspend access to the Services until the matter is resolved, in accordance with Section 3.8 of our Terms of Service.
Contact
iguard.one — Billing Support
📍VAIZEN, OSOO. Registration number 225289-3301-OOO, TIN 01412202310122, Tynystanova St., Office 38, Pervomaisky District, Bishkek, Kyrgyzstan